We want you to be completely satisfied with your purchase. We promise to make our best possible effort (within reasonable means) to make your order to your specifications. At Brides by Nona, we maintain a very high level of quality assurance. All of our dresses are professionally tailored and carefully packaged. We go through a rigorous process to ensure you are receiving the best quality possible. All orders are thoroughly inspected prior to shipping as it is our primary goal to make sure you are 100% satisfied. Due to the custom nature of our products, ALL SALES ARE FINAL and cannot be returned or exchanged. There is no refund for either Ready-to-Wear gowns or Bespoke gowns. We begin production of an item immediately it is ordered (i.e., deposit payment has been made on the item). Deposit payments and all other subsequent payments are applied to all time spent on consultations and appointments made from the time of the initial consultation(be it via phone call, video call, text messaging, social media messaging, chats, e-mail, in-person or any other means of communication with any staff member) to all other subsequent consultations and the actual making of the gown(s). Hence, payments cannot be refunded.