Shipping & Delivery
SHIPPING & HANDLING
Brides by NoNA ships to the United States (including Alaska and Hawaii, but excluding U.S. territories) and internationally. We do not ship to Post Office Boxes, APO or FPO addresses.
At Brides by NoNA, ground shipping to one address within the United States is always FREE! For International orders, shipping charges will be calculated during checkout.
- Ground Shipping (U.S.): FREE!
- Two Business Day Shipping (U.S.): At least $50.00 (Final price depends on destination and the weight of the package)
- Next Business Day Shipping (U.S.): At least $100.00 (Final price depends on destination and the weight of the package)
- Standard International Shipping: $70.00 (up to 15 lbs / 33 kg)
- Standard International Shipping: $170.00 (above 15 lbs / 33 kg)
- Express International Shipping: At least $250.00 (Final price depends on destination and the weight of the package)
Please note that shipping costs are charged on the order total, not per individual item.
SHIPPING & PROCESSING TIMEFRAMES
Due to the custom nature of our dresses, please allow at least 6 weeks for the tailoring of your dress. For ready-to-wear pieces, your item will be shipped from our warehouse within 48 hours. You will receive a shipment notification email when each item in your order is shipped.
The estimated delivery date for each item is based on the estimated processing time and the shipping method you choose. Processing time refers to business days and does not include weekends or holidays. We do not ship on Saturdays, Sundays, or holidays.
BridesbyNoNA.com offers the following shipping methods:
- Ground Shipping (U.S.): estimated 3-5 business days
- Two Business Day Shipping (U.S.): estimated 2-3 business days
- Next Business Day Shipping (U.S.): estimated 1-2 business days
- Standard International Shipping: 7-9 business days
- Express International Shipping: 4-6 business days
TIMING & DELIVERY
Due to the custom nature of your one-of-a-kind dress, please allow 10 to 12 weeks for your formal gown to be finished or 12 to 14 weeks for your wedding gown to be finished, after which it will be shipped immediately to you. For domestic orders within the United States, please allow an additional 3-5 business days in shipping time for your dress to get to you. For international orders, depending on your country, please allow an additional 7-9 business days in shipping time for your dress to get to you. Once an order has been shipped or picked up, Brides by NoNA will no longer be responsible for the order regardless of whether or not the order has arrived at its destination. The client releases Brides by NoNA of all liability and responsibility immediately an order has been shipped or picked up.
All international shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
For your convenience, we ask that you do not to wait until the last minute to place your order. If you have an upcoming event, it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our courier. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, carrier delays, or any acts of God. Please keep in mind that holidays do not count as a business day and should be considered when calculating shipping times. We entrust our courier service to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us at firstname.lastname@example.org.
FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS
Incomplete or incorrect address information is the major cause of delayed shipments. Please be sure to check the address information on your order. Make sure you have included ALL the information (street address, apartment number, province, postal code, etc.) needed to deliver your package. Your order will be shipped via our trusted courier service to the address you provide. It is extremely important that you give us the most accurate and most complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $20 fee that our courier service charges us to make the correction. If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please e-mail us immediately at email@example.com. We will contact our courier service immediately and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending the result from our courier service's investigation of the situation.
If fulfillment / delivery of any order is prevented, restricted, or interfered with by causes beyond Brides by NoNA’s control (“Force Majeure”), and if Brides by NoNA gives prompt notice of such event, then the obligations of Brides by NoNA shall be suspended to the extent necessary by such event. The term Force Majeure shall include, without limitation, acts of God, fire, explosion, vandalism, theft, storm or other similar occurrence, orders or acts of military or civil authorities, national emergencies, orders or acts of customs, insurrections, riots, wars, strikes, lock-outs, and work stoppages. Brides by NoNA will not be held responsible in the event of such Force Majeure. Furthermore, Brides by NoNA shall use reasonable efforts under the circumstances to avoid or remove such causes of non-performance and shall proceed to perform with reasonable dispatch whenever such causes are removed or ceased.