Brides by NoNA

1.1 - How We Work

There are quite a few steps involved in creating a custom gown perfectly tailored just for you. Unparalleled quality and expert design are what drive us at Brides by NoNA and so we have built a systematic process to ensure efficiency throughout the order process. The following steps give an overall synopsis of the Brides by NoNA way.

 

1.1 (a) - Consultation

Consultation is the first step in the order process. This involves a meeting between the client and the Creative Director of Brides by NoNA. This meeting can be in one or more of the following forms:

  • In person at an agreed upon location.
  • Telephone.
  • WhatsApp.
  • Blackberry Messenger (BBM).
  • Skype / Face Time Video Call.
  • Electronic Mail (E-Mail).
  • Any other medium whereby an agreement is reached on product and services to be rendered.

During the consultation phase, the client and the Creative Director of Brides by NoNA will discuss the purpose of the order and what combination of products and services best meets the client’s needs. All clients are encouraged to communicate all design ideas in detail and provide pictorial visuals of those ideas in order to ensure both parties understand what is to be achieved. The Creative Director of Brides by NoNA will then offer her own design expertise which may enhance, complement or change the client’s design. Please note that for any dress designs chosen by the client which Brides by NoNA is not the original designer, Brides by NoNA cannot guarantee that the dress will be made 100% similar to the original design (only the original designer can do that). However, we will be able to recreate the dress with 95%-98% similarity to the original design using premium grade fabric, embellishments and techniques to achieve the same effect as the original; without compromising the beauty and uniqueness of your dress.

Please note that the client is free to change the agreed upon design at any time during the order process up until the Production phase. Once in the production phase no changes can be made to the design and to measurements. The order becomes final and irrevocable.

Once a final design is agreed upon to the client’s satisfaction, the process moves to the next step: Pre-Production.

 

1.1 (b) - Pre-Production

Having concluded all designs and customizations to be done in the work order, the Pre-Production phase begins with the following steps:

    • Design Details Document: A Design Details Document will be emailed to the client outlining all the details agreed upon for the work order. This document will have pictorial visuals of all designs in the work order, fabric selections, color choices and all customizations for the work order. This document is the formal representation of all designs finalized between the client and the Creative Director. It is extremely important that when the client receives the Design Details Document via e-mail the client must review all details within the document thoroughly, highlight any inconsistencies, and then communicate back to Brides by NoNA for the document to be revised. If the client has no further changes to the Design Details Document, the client will respond back to the e-mail giving Brides by NoNA the consent to commence production based on all details in the Design Details Document. Brides by NoNA will not be held liable for mistakes caused by overlooked inconsistencies in the Design Details Document which the client had given their consent for production to commence. Production will not commence on any work order that the client has not given consent to.
    • Garment Sketches & Illustrations: These are available upon request only and are priced at $45 per sketch for Black & White sketches or $60 per sketch for Color sketches. Clients that do not request a garment sketch will proceed automatically to the measurement phase. All sketches delivered to clients remain the sole property of Brides by NoNA therefore Brides by NoNA reserves the right to use these sketches as it wishes.
    • Measurements: Measurements can be done in person or remotely. For clients able to appear in person at the Brides by NoNA office, their measurements will be taken by the Creative Director. For clients unable to appear in person, a detailed Brides by NoNA measurement sheet which includes pictorial visuals on how to measure accurately will be sent to the clients via e-mail for them to provide us with their measurements. We advise those clients unable to appear in person that it is important to have their measurements taken by a professional tailor in order for these measurements to be accurate. These services are usually offered free of charge by professional tailors. Please be sure to fill out every item on the measurement sheet and check the measurements thoroughly for possible inaccuracies and incomplete / missing measurements before submitting back to us. Brides by NoNA will not be held responsible for any sizing / fitting mishaps caused by inaccurate measurements.
    • Deposit: After all measurements have been turned in, we do require a deposit before any production begins on the work order. The deposit required is in the amount of 60% (sixty percent) of the total order. Production will not commence on any order until all measurements have been received and the total deposit has been made. Please note that due to the custom nature of our dresses, Brides by NoNA does not accept exchanges, refunds or cancellations on any orders. All sales are FINAL. Once an order has been placed and payment has been made, all payments are applied to the making of your dress including securing the fabric from outside vendors and stopping payments already made to vendors is not possible.
    • Forms of Payment: We accept the following forms of payment:
      • Bank / Wire Transfer.
      • Money Order.
      • Cashier’s Check.
      • Credit & Debit Cards. (Please note that this payment option will incur a 4% service charge).
      • PayPal. (Please note that this payment option will incur a 5% service charge).

    ** Brides by NoNA does not accept cash or personal checks. **

    Please note that the client is free to change the agreed upon design at any time during the order process up until the Production phase. Once in the production phase no changes can be made to the design and to measurements. The order becomes final and irrevocable.

    After the client has consented to the Design Details Document and measurements and deposits have been turned in, the process moves to the next step: Production.

     

    1.1 (c) - Production

    • Production on multiple dress orders: For work orders on Bridesmaids dresses which typically have more than one dress in the work order, production begins on one sample. The sample will be made according to the Design Details Document described in Section 1.1 (b) above. When production of the sample is complete, pictures of the sample will be e-mailed to the client for approval. The client can make minor revisions to the sample. Major changes including (but not limited to) fabric, color, size/measurements, design/style are not allowed during the production phase. Brides by NoNA reserves the right to decline any changes and revisions requested by the client with notice to the client. Any approved revisions to the sample will be made and thereafter pictures of the revised sample will be e-mailed to the client for final approval. In order to meet the client’s delivery timeline, only ONE round of revisions is allowed per sample. Once the client has approved the revised sample, full scale production begins on the remaining dresses in the work order. At completion of the work order, final pictures will be sent to the client of the finished gown(s) and no changes or revisions can be made at this point as production is considered final and the gown(s) is/are ready to be shipped or fitted in person.
    • Production on individual dress orders: For work orders on gowns which typically have only one dress in the work order, production begins on that one dress. {No samples are made on work orders containing individual dresses or multiple dresses that have different styles.} The dress will be made according to the Design Details Document described in Section 1.1 (b) above. When production of the dress is close to completion, pictures of the dress will be e-mailed to the client for approval. The client can make minor revisions to the dress. Major changes including (but not limited to) fabric, color, size/measurements, design/style are not allowed during the production phase. Brides by NoNA reserves the right to decline any changes and revisions requested by the client with notice to the client. Any approved revisions to the dress will be made and thereafter pictures of the revised dress will be e-mailed to the client for final approval. In order to meet the client’s delivery timeline, only ONE round of revisions is allowed per dress. Once the client has approved the revised dress, finishing touches will be made to the dress in order to complete production. At completion of the work order, final pictures will be sent to the client of the finished gown and no changes or revisions can be made at this point as production is considered final and the gown is ready to be shipped or fitted in person.
    • Production Lead Time:
    • Please allow 10 to 12 business weeks (excluding weekends and holidays) for the production of bridesmaids’ dresses and formal / evening gowns.
    • Please allow 12 to 14 business weeks (excluding weekends and holidays) for the production of wedding gowns.

    ** The above lead times are subject to change during the production process with notice to the client. Brides by NoNA will notify the client of any change in production lead time and a revised delivery date will be agreed upon with the client, thereby releasing Brides by NoNA of any liabilities resulting from the change.**

    Once production of the work order is complete, the process moves to the next step: Post-Production.

     

    1.1 (d) - Post-Production

    Post-Production services include:

    • Fitting: This service is rendered to clients able to appear in person at the Brides by NoNA office. Clients booked under the “All The Bells & Whistles” package will receive unlimited rounds of complimentary alterations within a three-week timeframe from the first fitting -- the goal being to achieve a perfect fit. After this three-week time frame, subsequent rounds of alterations will be charged to the client. Clients booked under the “Everything In Between” package will receive one round of complimentary alterations within a three-week timeframe from the first fitting -- the goal being to achieve a perfect fit. Subsequent rounds of alterations will be charged to the client. Clients booked under the “No Frills, No Thrills” package will be charged for each round of alterations. Clients unable to appear in person at the Brides by NoNA office will have their dresses shipped to them at the addresses provided by the client. Please note that all clients not able to fit their dresses in person at the Brides by NoNA office will have their “first fitting” when they receive their dresses by mail and so they might require little or no alterations at all. All Brides by NoNA dresses can be altered easily by any professional tailor in the client’s location. However, if the client wishes for their gowns to be altered by only Brides by NoNA then the client will be responsible for the cost of shipping both ways (to Brides by NoNA and then back to the client after alterations have been made).
    • Balance Payment: The remaining 40% (forty percent) payment on the work order is due prior to the dress being picked up or shipped out. Please note that under no circumstance will any dress will be released to the client for pick up or shipping without the balance payment being made and confirmed. It is not sufficient for the client to advise Brides by NoNA that payment has been made in order for the dress to be released for pick up or shipping. The “said” payment must first be confirmed by Brides by NoNA before a pick up date can be arranged or shipping can be done. It is therefore important that clients make adequate preparations early on in order for account balances to be paid in full prior to pick up or shipping. Any unpaid balances will result in pick up and shipping delays regardless of the original timeline agreed upon and regardless of the closeness to the event date. Brides by NoNA will not be held liable for any delivery delays caused by the client’s inability to make full payment on account balances.
    • Delivery: After the client has made full payment on the remaining balance, Brides by NoNA will confirm payment. Upon confirmation from Brides by NoNA, we will contact the client to arrange a pick up date and time for clients preferring pick up services. For clients preferring postal services, we will contact the client to provide a mailing address to which the package will be shipped. Brides by NoNA offers FREE ground shipping to multiple addresses within the United States for clients who are booked under the “All The Bells & Whistles” package. Clients booked under the “Everything In Between” package are entitled to FREE ground shipping to two addresses within the United States, while clients booked under the “No Frills, No Thrills” package will be entitled to FREE ground shipping to one address within the United States. International shipping is available at an additional cost regardless of the package booked. Expedited shipping (both Domestic & International) is also available at an additional cost to the client regardless of package booked. In the case where unplanned expedited shipping has to be made due to the client’s actions, the client will be solely responsible for 100% (one hundred percent) of the expedited shipping cost and will be billed prior to shipment being made. Once an order has been shipped or picked up, Brides by NoNA will no longer be responsible for the order regardless of whether or not the order has arrived at its destination. The client releases Brides by NoNA of all liability and responsibility immediately an order has been shipped or picked up.

    Welcome!

    Based in Atlanta, Georgia, Brides by NoNA is a luxury brand of bespoke bridal and formal wear serving clients in the United States and Internationally. Browse through our website and discover why our clients keep coming back for more of Brides by NoNA!

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